Refund policy
REFUND POLICY
Last updated: October 24, 2026
30-day returns
You may request a return of an eligible item within 30 days after delivery. To qualify for a change-of-mind return, the item must be unused, unworn, unwashed, in its original packaging, and include its original parts and accessories. Proof of purchase is required.
How to start a return
Email bestsurvivalsuppliesco@gmail.com with your order number, the item, and the reason for returning it. We will provide return authorization, shipping instructions, and the appropriate return address. Products may ship from different suppliers, so please do not return an item to the address on its package without instructions. Send an authorized return within 14 days of receiving the instructions. Keep your tracking receipt.
Return postage and fees
For a change-of-mind return, you are responsible for return postage. Original shipping charges are not refundable. We do not charge a restocking fee for eligible returns. If we confirm that an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping through the instructions or prepaid label we provide and arrange an appropriate replacement or refund, including applicable original shipping charges. Contact us before paying return postage so we can arrange the correct method.
Items not eligible for change-of-mind returns
Food, beverages, other perishable goods, opened or used personal hygiene and sanitation products, used first-aid or medical supplies, and gift cards are not eligible for change-of-mind returns. An item clearly identified as final sale before purchase is also excluded. These exclusions do not limit your rights regarding defective, damaged, misdescribed, or incorrect goods or any rights required by law.
Damage, defects, and incorrect items
Inspect your order when it arrives and contact us as soon as you discover a problem. Include a description and, when possible, photographs of the item, packaging, and shipping label. We will work with you to resolve the issue. You do not need to contact the supplier yourself.
Refunds and exchanges
After we receive and inspect an authorized return, we will notify you whether it is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. If more than 15 business days have passed since approval, email us for assistance. For an exchange, contact us first; replacement availability must be confirmed.
Cancellations
Contact us promptly if you need to cancel. We will attempt to stop an order that has not entered fulfillment, but cannot guarantee cancellation once processing or shipment has begun. If it has shipped, the applicable return process applies.
Your rights
This policy does not exclude or restrict rights that cannot be waived under applicable consumer protection laws. Changes to this policy apply to future orders; the policy in effect at purchase applies to your order.
Best Survival Supplies
Email: bestsurvivalsuppliesco@gmail.com
For order assistance, include your order number and the email address used at checkout. Please contact us before sending any return; the correct return destination may differ from the return address provided in your authorization.